Privacy Policy
Effective Date: 12 July, 2025
At narmdeshwarshivling.com, we deeply value the trust you place in us and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit or make a purchase from our website. Please read this policy carefully to understand how your data is handled.
1. Information We Collect
To serve you better and provide a seamless shopping experience, we collect both personal and non-personal information through various means.
a) Personal Information
When you make a purchase, create an account, or reach out to us via contact forms or email, we may collect personally identifiable information, including but not limited to:
- Full Name – for identifying your account and addressing you professionally.
- Email Address – for sending order confirmations, updates, and customer support responses.
- Phone Number – to reach you regarding your order delivery or urgent inquiries.
- Billing and Shipping Address – required for processing payments and delivering physical products.
- Payment Details – such as UPI ID, credit/debit card information, or wallet ID. Note: All payments are processed securely via third-party gateways. We do not store your payment credentials on our servers.
b) Non-Personal Information
We may also collect non-identifiable data that helps us improve our website and user experience, such as:
- Your IP address
- Browser type and version
- Device type (mobile, tablet, desktop)
- Time spent on the website and pages visited
- Referring URLs and session behavior
This data is collected through cookies, analytics tools, and server logs.
2. How We Use Your Information
The information we collect is used strictly for the purpose of enhancing your shopping experience and fulfilling your requests. Specifically, your data may be used to:
- Process Transactions: To verify payments, fulfill your orders, and coordinate shipping and delivery.
- Customer Support: To respond to your queries, complaints, or return/refund requests quickly and efficiently.
- Email Notifications: To send you transactional emails such as order confirmations, dispatch updates, and service announcements.
- Marketing Communication: If you opt in, we may send promotional emails about new product launches, discounts, or festival offers.
- Improving User Experience: Analyze user behavior to optimize site navigation, product listings, and checkout flows.
We ensure that the information is used only for the stated purposes and never in a way that invades your privacy.
3. Sharing Your Information
Your privacy is important to us, and we do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party partners for the following purposes:
- Courier & Logistics Services: To ensure accurate and timely delivery of your purchases.
- Payment Processors: To facilitate secure and encrypted transactions via certified payment gateways.
- Technology & Analytics Providers: To improve website functionality and collect aggregate usage statistics.
- Legal Requirements: We may disclose your data if compelled to do so by law, regulation, or legal process to protect our legal rights, enforce our terms of service, or prevent fraudulent activity.
Every partner we engage is contractually obligated to protect your data and comply with privacy regulations.
4. Data Security
We implement industry-standard security protocols and administrative measures to ensure that your personal information remains secure:
- All transactions are encrypted via SSL (Secure Socket Layer).
- Access to your data is restricted only to authorized personnel.
- Our servers are monitored regularly for security vulnerabilities.
Despite our best efforts, no system is 100% immune to security threats. You agree to use the site at your own risk and are encouraged to use strong passwords and avoid sharing sensitive information over unverified platforms.
5. Cookies and Tracking Technologies
Cookies are small data files stored on your device that help us improve your browsing experience. We use cookies to:
- Store your login sessions and cart items
- Understand user behavior on our website
- Personalize product recommendations
- Remember your preferences and settings
You can choose to disable cookies through your browser settings, although doing so may limit your experience on our website.
6. Your Rights and Choices
As a user of narmdeshwarshivling.com, you have specific rights related to your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectify: You can correct any inaccuracies in your data.
- Right to Erasure: You may request deletion of your information, subject to legal and transactional obligations.
- Right to Withdraw Consent: You can opt out of receiving marketing emails at any time by clicking the “Unsubscribe” link or emailing us directly.
To exercise any of these rights, please write to us at contact@narmdeshwarshivling.com with your request, and we will respond within a reasonable timeframe.
7. Third-Party Links and Services
Our website may contain links to third-party websites or applications for your convenience or information. We are not responsible for the privacy practices, data protection measures, or content of these external sites. We encourage you to review their privacy policies before providing any personal data.
8. Children’s Privacy
Our products and services are intended for individuals aged 18 years and above. We do not knowingly collect or solicit personal information from children under the age of 13. If we discover that a child has provided us with personal data, we will promptly delete such information.
9. Changes to This Privacy Policy
We may revise this Privacy Policy occasionally to reflect changes in our services, technology, or legal obligations. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to check this page regularly to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or feedback regarding our Privacy Policy or your personal information, please feel free to reach out to us through the following channels:
Address: Bakawan, Madhya Pradesh – 451113
Phone: +91 9977113089
Email: contact@narmdeshwarshivling.com
We are here to assist you with transparency and respect for your privacy.
